Return Policy

At Pyravet, we aim to ensure your experience with us is smooth and straightforward. To address any issues that may arise, we offer a 40-day money-back guarantee.

Please note that refunds require prior communication with a Pyravet representative. You must request a refund and obtain a return number and address before returning any items. Therefore, we must issue a refund without these details.

Returns Terms & Conditions:

  • 1. We accept returns within 40 days from the delivery date, which is confirmed when the tracking link shows “delivered” by the courier.
  • 2. Returns requested after 40 days may not qualify for a refund and will be assessed case-by-case.
  • 3. Pyravet reserves the right to decline refund requests based on a customer’s transaction history.
  • 4. Customers are responsible for return shipping costs unless the return is due to an error from us.
  • 5. Customers must obtain a tracking link for the returned products and provide it upon request.
  • 6. Return shipping costs may exceed the original shipping costs due to courier rates.
  • 7. Contact a Pyravet customer service representative within 40 days to request your refund before returning goods.

If you purchased a Pyravet product from one of our retail partners, please refer to their return policy for assistance.

Damaged or Faulty Items:

If you receive a damaged shipment or product, please email photos of the damaged item to Include your invoice number and name, and we will promptly assist you in resolving the issue.

At Pyravet, we are committed to ensuring your satisfaction with our products and services.

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